Information We Collect

The information we gather depends on how you interact with us. Most of our data collection happens when you reach out about a project or use our services. Here's what that typically includes:

Information You Provide Directly

• Contact details like your name, email address, phone number, and business address when you fill out inquiry forms or start a project
• Business information including company name, industry sector, and project requirements when discussing potential collaborations
• Payment and billing information when we begin working together (processed through secure third-party providers)
• Project communications, feedback, and technical requirements shared through email, calls, or project management tools
• Application materials if you're interested in joining our team, including resumes and portfolio links

Information Collected Automatically

• Basic technical data like IP address, browser type, and device information when you visit our website
• Usage patterns showing which pages you view and how you navigate our site
• Time spent on different sections and general interaction patterns with our content

How We Use Your Information

We're not in the business of selling data or bombarding you with marketing emails. The information you share with us serves specific purposes related to building and maintaining our working relationship.

Data Storage and Security

Your data lives on secure servers, and we use industry-standard encryption to protect it during transmission and storage. Our team members only access client information when it's necessary for their work, and we maintain strict internal protocols about data handling.

We work with trusted third-party services for things like email hosting, payment processing, and project management. These providers are carefully selected based on their security practices and compliance standards. They're contractually bound to protect your information and can't use it for their own purposes.

That said, no system is completely bulletproof. While we do everything reasonable to safeguard your data, we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention

We keep your information for as long as we're working together and for a reasonable period afterward to handle any follow-up questions or issues. Specific retention periods vary:

• Project files and communications: Typically seven years after project completion for legal and reference purposes
• Financial records: Seven years as required by Lao tax regulations
• Website analytics: Usually 26 months before automatic deletion
• Marketing contacts: Until you ask us to remove you, plus a short period to process the request

Sharing Your Information

We're selective about who gets access to your data. Generally, information stays within our team unless we have a specific reason to share it, and you're usually aware when that happens.

When We Share Data:

• With service providers who help us deliver our work, like cloud hosting companies, payment processors, or specialized development contractors
• When legally required by Lao authorities or in response to valid legal processes
• If necessary to protect our rights, property, or safety, or yours
• In the unlikely event of a business sale or merger, though we'd notify you about any such changes

We don't sell your personal information to anyone. Period. We also don't share client data with advertisers or use it for purposes unrelated to our direct business relationship with you.

Your Rights and Choices

This is your data. While we need certain information to work with you effectively, you have meaningful control over what we keep and how we use it.

International Data Transfers

We're based in Laos, but some of our service providers and infrastructure operate in other countries. This means your information might be transferred to, stored in, or processed in locations outside Laos, including countries that might have different data protection standards.

When this happens, we make sure appropriate safeguards are in place. This typically means working only with providers who meet international security standards or implementing contractual protections that ensure your data receives adequate protection regardless of where it's processed.

Cookies and Tracking

Our website uses cookies, which are small text files stored on your device that help us understand how people use our site. We use these primarily for basic analytics to see which pages are most helpful and where visitors might be running into problems.

Most browsers let you control cookie settings. You can block all cookies if you prefer, though this might affect how some parts of our website work. We don't use advertising cookies or track you across other websites.

Changes to This Policy

We review and update this privacy policy periodically as our business evolves or regulations change. When we make significant changes, we'll notify active clients directly via email and update the "Last Updated" date at the top of this page.

For minor clarifications or updates that don't materially affect how we handle your data, we'll simply post the revised policy here. We encourage you to check back occasionally, especially if it's been a while since you last reviewed it.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover that we've inadvertently gathered data from a minor, we'll delete it promptly.

Contact Us About Privacy

Privacy questions shouldn't require a law degree to ask. If something in this policy is unclear, if you want to exercise any of your rights, or if you just want to understand how we handle a specific type of information, reach out to us.

You can email us at help@webunionorg.com, call +856 21 265 290, or write to us at Rue Phai Nam, Vientiane, Laos. We'll get back to you within two business days and work with you to address your concerns.